What prevents car dealerships from creating stronger relationships with their customers?
Anyone who has ever needed their vehicle repaired knows the answer: lack of trust. It’s a problem that dealerships have had no defense against for decades. The customer doesn’t trust the dealership because they can’t see behind the scenes and don’t understand what is going on under the hood of their vehicle so they are left to take the Service Advisor’s word for it. And on the other side, how are dealerships supposed to earn their customer’s trust and retain their business in the age of skepticism? This concern is why founder Tandon Noplos and a talented team of automotive and technology professionals created iService.
What is iService?
The iService Product Suite is a toolset of technology solutions for car dealerships to streamline their internal processes and build a bridge to their customers to retain their business. Utilizing mobile devices and proprietary software, iService facilitates a transparent and rewarding experience for both the customer and the dealership.
All-In-One Or À La Carte
The iService Product Suite covers a variety of needs and certain modules like myLoan, Rewards, Upgrade, and Precheck can be purchased individually.
Our Mission Is To Bridge The Gap Between Dealerships And Car Owners Through Effective Communication And Streamlined Processes
Why iService?
Increase Profit By Doing “Good Business”
Although the core functionality is based on innovative technology and tailored to increase profit, the heart of iService is built with communication and great service in mind. iService isn’t confusing software that gets in your way. It’s the opposite, a tool that you use to fine-tune your dealership and connect with your customers.
iService is turnkey. We supply:
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Hardware
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Software
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Training
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Support
We Guarantee At Least A 20% Increase In Gross Profit Or You Get A Full Refund!
Who is iService?
The iService team is a group of dedicated problem solvers with years of experience in the automotive and technology industries. They come from different walks of life but they all share one thing in common: traditional values paired with innovative thinking. As the auto industry continues to change, they stay rooted in a people-centric view while forging new ways to do exceptional business.
iService Product Suite Features
iService integrates with select dealer management systems so that your workflow is frictionless.
Managers, Advisors, the Parts Department, and Sales all have their own dashboards that show them only what they need to be productive and our color-coded tracking system helps prevent bottlenecks.
Advisors can directly text customers and all roles have access to iService’s prorpietary internal messaging system.
Customers can authorize their visit with a swipe of their finger.
After performing the Digital MPI on their device, the Technician sends it to the customer.
After recording the Video MPI on their device, the Technician sends it to the customer.
The interactive digital quote passes through each department and then gets sent to the customer’s cell phone where they can approve or deny the recommended work.
After the work is approved, the customer is sent a payment request that they pay through their mobile phone.
All interactions in the system are logged and compiled into various reports for your reference.