What prevents car dealerships from creating stronger relationships with their customers?
Anyone who has ever needed their vehicle repaired knows the answer: lack of trust. It’s a problem that dealerships have had no defense against for decades. The customer doesn’t trust the dealership because they can’t see behind the scenes and don’t understand what is going on under the hood of their vehicle so they are left to take the Service Advisor’s word for it. And on the other side, how are dealerships supposed to earn their customer’s trust and retain their business in the age of skepticism? This concern is why founder Tandon Noplos and a talented team of automotive and technology professionals created iService.